@ayounesb wrote:My account was suspended because I deactivated my credit card.
However, I did make a manual payment but my account is still suspended, cannot do anything with it.
If you made a manual payment to cover your plan renewal try the following to get plan re-activated again. (Just keep going down the list)
- Restart your phone
- Lost/Stolen trick
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
- Add $1 to your account funds
If none of the above methods work submit a ticket to the Moderator Team for help.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
