@jthorgeirson wrote:My account became unactive last night as it said it could not verify my credit card details for autopay. I tried to re-enter my VISA number and the website says it cannot verify the details for the payment. I have contacted my bank and they have confirmed there are no holds on my VISA and they are unsure why it is not working on the public mobile site. It is working for all other purchases.
@jthorgeirson It's not your CC most of the time the problem is PM's Auto-Pay system. It's old and grumpy and does not play nice sometimes.
I have made an interim payment for a 30 day plan just to reactivate my phone in the meantime, and now the website says my phone is active, however, when I go to make a call, I still get the message saying my account is inactive and I am unable to make calls. Please help me with this issue.
Try the following to get your plan going. (Just keep going down the list until it start working)
- Restart your phone
- Lost/Stolen trick
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
- Add $1 to your account funds
If none of the above methods work submit a ticket to the Moderator Team for help.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
@jthorgeirson Try these
tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .
If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
To add back your credit card, clear your browser history, go to private/incognito mode and try again to add it. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
See screenshot
