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Account disabled

samtse
Great Neighbour / Super Voisin

Cannot login as the account was disabled.   Thanks.

3 REPLIES 3

Jackhyf63
Town Hero / Héro de la Ville

Your account will be suspended if payment is not received on your rate plan renewal date, and will expire/deactivate on the 90th day. That also means that on the 90th day you would lose your telephone number associated with your rate plan and your self-serve account will be disabled.Your old SIM card will not work either and you will have to create a new account.

Alex888
Mayor / Maire
@samtse Are you a returning customer or did you forget the password?

hairbag1
Mayor / Maire

@samtse wrote:

Cannot login as the account was disabled.   Thanks.


How long has it been disabled ? If over 90 days, then account is closed for good. You'd need to get a new sim and start over.

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