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Great Neighbour / Super Voisin

Re: Account charged, phone not reactivated

Screenshot_20190720-114914_Chrome.jpg

The amount for payment is now gone from my account and the $2 I just put in is still sitting there. Reactivating button is still linking to this payment screen. You'll see the Aug 19, 2019 suspension date. Good times!

Mayor / Maire

Re: Account charged, phone not reactivated


@MFBODD wrote:

I'm having the same issue and my phone has been deactive for days. The account was topped up. I've tried the reactivating button,  but that links to make a payment, which shows ample funds. I deposited another $2 and now it's saying my account was suspended Aug 19, 2019! 


@MFBODD  It appears that the PM system is very slow at changing the status back to active after a plan renewal. This has happened a couple of times in the past. If your phone is working then best to leave it alone and it will go back to normal within the next day or so.

 

Edit: The more you tinker with it the greater the chance that you are going to mess it up.

Mayor / Maire

Re: Account charged, phone not reactivated


@MFBODD wrote:

 

The amount for payment is now gone from my account and the $2 I just put in is still sitting there. Reactivating button is still linking to this payment screen. You'll see the Aug 19, 2019 suspension date. Good times!


Past tense on a future date! Good times indeed. I think all you can do is wait for the moderators to fix that. That's some messed up.

For laughs you could try the lost/stolen procedure
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

 

Edit: @geopublic: I think that date should only have been today to eventually catch up to setting it to the new date. I've never seen (or read) a future dated expired.

Mayor / Maire

Re: Account charged, phone not reactivated


@MFBODD wrote:

Screenshot_20190720-114914_Chrome.jpg

The amount for payment is now gone from my account and the $2 I just put in is still sitting there. Reactivating button is still linking to this payment screen. You'll see the Aug 19, 2019 suspension date. Good times!


@MFBODD  Did you try making a payment while this the renewal was happening?

Great Neighbour / Super Voisin

Re: Account charged, phone not reactivated

I'm having the exact same problem..not impressed considering I've only been with them a month..funds came out of my account but still saying I owe $40..and I'm set up for auto pay..I called store in which I set up my account with and they also having problems charging accounts, hope this is situated soon

Mayor / Maire

Re: Account charged, phone not reactivated


@MFBODD wrote:

Screenshot_20190720-114914_Chrome.jpg

The amount for payment is now gone from my account and the $2 I just put in is still sitting there. Reactivating button is still linking to this payment screen. You'll see the Aug 19, 2019 suspension date. Good times!


@MFBODD Yup!! By making the extra $2 payment during activation you messed it up. Like I said during plan renewal stay away!! Notify the mods to fix.

 

Good luck!

Mayor / Maire

Re: Account charged, phone not reactivated


@darianbennett04 wrote:

I'm having the exact same problem..not impressed considering I've only been with them a month..funds came out of my account but still saying I owe $40..and I'm set up for auto pay..I called store in which I set up my account with and they also having problems charging accounts, hope this is situated soon


It seems yet another system problem might have been sprung today. Wait it out (if your services are working) and contact the @Moderator_Team < Click this.

Great Neighbour / Super Voisin

Re: Account charged, phone not reactivated

I have the same problem before, I was trying to change the different credit card for my payment, but it was kept reject me.   So I thought it may the security problem, then I used the IE to sign in again, and it works for me.   

Great Neighbour / Super Voisin

Re: Account charged, phone not reactivated

My plan expired but the same day after 12PM I added enogh founds to activate my plan again.  The next day the founds where showing $ 0 and account was active again, but it's not. If I try to call it says it is not active. What could be the problem here? 

 

 

 

edited by computergeek541: image removed from message because it contains personally identifiable information

Model Citizen / Citoyen Modèle

Re: Account charged, phone not reactivated

Have you tried shutting your phone down, waiting a minute or so and then starting your phone again?