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Account Suspended

tehowennathe
Model Citizen / Citoyen Modèle

Hello just went into my account and it says account is suspended. I have a $33 account balance and my monthly plan is $33. It said if you have available funds please ignore. So why would it say account suspended when I have enough funds?

5 REPLIES 5

tehowennathe
Model Citizen / Citoyen Modèle

Yes its due today. Was just worried because yesterday before I added funds it said ammount due $0.00 and not $33. Thought after seeing that maybe something was wrong 

will13am
Oracle
Oracle

Is today renewal day?  If so the account goes through these phases during the renewal process.  It's best to not touch anything and let the system do it's thing especially if there hasn't been a service disruption.

tehowennathe
Model Citizen / Citoyen Modèle

Now is says plan due June 19 avaible funds $0.00 when not to long ago said $33.00 available funds.

tehowennathe
Model Citizen / Citoyen Modèle

Just went back into account and funds still there but suspended notice is gone. 

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