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Account Suspended?

Tywallace
Good Citizen / Bon Citoyen

Hi all,

 

I have auto-pay setup, have already gone through a few cycles of the 3 month pre-paid, haven't changed anything on my account.

 

It's one day past my billing cycle and my account is suspended for some reason. I added the amount due to my account, and it still is suspended.

 

Looks like auto-pay doesn't work, haven't had available data since Sunday 😞

 

Anyone have options to fix?

1 REPLY 1

SD08
Retired Oracle / Oracle Retraité

Normally, I would have said it's just a display issue of "expired" status on your renewal date, but since your service is actually not working, then you'll need the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your PM SIM card number, e-mail address and phone number.

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