Account Suspended & paid for but service not resumed

[Mia2020]

My account has been suspended and after making a payment my service still hasn’t been resumed. When I try to make a payment again it says amount due: $0 but when I try to make calls the automatic message says my service has been suspended ... it’s been two days. This is very frustrating.

[darlicious]

@Mia2020  Thanks for accepting a solution. Wow it's mine...double thx! I asked about the data because although all my plan services were suspended my bonus data add ons were working. Which was odd. I have autopay but always top up to avoid the possible autopay failure. But heck sometimes your account can just have a renewal failure. There's no way to prevent that!

[ChuckYeah]

Do you have a credit card on file? Try clicking reactivate and making a $1 payment. This has worked to jumpstart accounts in the past and the $1 will just stay in your account to be used in a future cycle.

[Mia2020]

How long did it take yours to start working again?
I don't look at my payment amounts because I have auto-pay 😞 

I already submitted a ticket, thank you!

& no 😞 no luck with my data or service yet 

[Staliger]

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@Mia2020 wrote:

My account has been suspended and after making a payment my service still hasn’t been resumed. When I try to make a payment again it says amount due: $0 but when I try to make calls the automatic message says my service has been suspended ... it’s been two days. This is very frustrating.

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Hm, if  reactivation button and rebooting the phone didn't help, you can ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

[darlicious · Accepted solution]

@Mia2020  I think your renewal caught the glitch mine had earlier this month. Does your payment for this renewal look the same as your previous ones? I believe only a moderator can fix it. Click on the (?)at the bottom right of your screen and submit a ticket via Simon explaining your issue to the moderators. Out of curiosity does your data still work?

[Mia2020]

I've done that already but it prompts me to the payment page and the cycle begins ($0 amount due, doesn't let me submit a payment of $0 but account's not reactivating either) 

[popping]

@Mia2020 

If your available fund showing what you had just paid, you need to click the reactivate button to restart your service again.

[Triguy]

Do you see a reactive button ?  If you do then try clicking on it.  Also try rebooting your phone .

[darlicious]

@Mia2020  Log in to your account. Do you see the reactivate button? Click on that. Log out. Reboot phone.