Account Expired, but Funds are topped up..

[TunatB]

Hi, my phone account says that it's expired, but  my funds are topped up. I missed my payment by a day.

Phone doesn't have service. Help!

[geopublic]

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@TunatB wrote:

Hi, my phone account says that it's expired, but  my funds are topped up. I missed my payment by a day.

Phone doesn't have service. Help!

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@TunatB  When you dial 611 from your phone does it report suspended? If yes, login to selfserve and click on the re-activate button and then restart your phone.

[Dunkman]

@TunatB 

If the lost/stolen phone trick does not work, you could try to manually load $1 into your account.  Both tricks sometimes resets your SIM/plan and seems to troubleshoot several account issues.  

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Triguy]

If it is still not working after the list phone trick then contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

Try the lost phone trick. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.