Accidentally purchased 200 mins US/Canada Long distance addon

[kscchan]

Hello @Moderator_Team

I accidentally purchased $8 200 mins US/Canada Long distance addon . The addon I wanted was 400mins international long distance. I would like to get that refund or credit . Please advise and Thanks in advance.

Please let me know the procedures.

[jp2]

Sending to mod_team will will notify them all

[kscchan]

Thank you for all replies.

I will try to send private message to them.

One more thing, send PM directly to @Moderator_Team will work or need to send to other Moderators?

Thanks all

[GreatCanadian]

The moderators are fantastic about issues like this. If it's in their power, and it doesn't seem like you're trying to scam Public Mobile, they will do their best to help. 

GC

[computergeek541]

Strictly speaking, there are no refunds, but since you actually want a more expensive product, I can't imagine the moderators turning you down for this. 

[will13am]

@kscchan, you might try asking the moderator team if they can offer some goodwill here and help you offset the cost of buying the correct add-on.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.