08-18-2021 07:03 AM - edited 01-06-2022 03:10 AM
Hi,
My account was desactivated although I have enough funds.
My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why?
Bank statement
I need this fixed because I work with my phone.
Thank you
edited by computergeek541: screenshot removed
Solved! Go to Solution.
08-18-2021 10:46 PM
@LiFarias wrote:Hi,
My account was desactivated although I have enough funds.
My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why?
Bank statement
I need this fixed because I work with my phone.
Thank you
edited by computergeek541: screenshot removed
@LiFarias I believe others have answer your question.
But, in the event you have no services, and it is past your renewal, maybe your autopay failed?
Try topping up your account by $1, then see if the Resume/Reactivate button changes your status to ACTIVE.
If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.
And, also ensure all rewards were or will be provided to you.
08-18-2021 08:34 AM
That message says your account is "Suspended", not "Deasactivated".
It's a "questionable" way of PM giving you notice to keep your payment up to date on renewal day or you'll lose service.
If all your services still work, there is nothing to worry about.
Logging back in using a different browser may even remove that message (from personal experience).
08-18-2021 07:23 AM
08-18-2021 07:11 AM
Do your services work ? If they do then ignore the message. If not then try making a manual payment. If you still need assistance then submit a ticket by clicking on the bubble on the bottom right.