@featherland wrote:
Hi there, when it comes to the payment problem, I would simply email the Modulators to look into it as they will resolve the problem for you quickly
@featherland please don't tell people to email the moderators, that queue is no longer monitored.
@jadato I think that @Anonymous identified the most likely scenario:
@Anonymous wrote:
@jadato, did you change plans, or buy an add on recently? Otherwise, perhaps if you can post a screen shot of your Public Mobile payment history we can descamble it for you.
If you do an immediate plan change, you end your current cycle and start a new one, with no pro-rated refund or credit. This is how it works with a pre-paid plan. However, given that you likely didn't understand that, I'd suggest you reach out to the moderator team to see if they can help.
Please note that you cannot email them, but must private message them. Here's all the details you will need:
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
