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thapager
Great Citizen / Super Citoyen

90 days to cancellation

Hi,

 

When does an account become deleted? Is it 90 days from the last payment or 90 days from the last expiration date?


Accepted Solutions
xCameron94x
Mayor / Maire

Re: 90 days to cancellation

if you do not pay your account, your account will go into a "suspended state" for 90 days. If you make no payment for another 90 days after your account is suspended, your account will be deleted, and you will lose your phone number

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All Replies
xCameron94x
Mayor / Maire

Re: 90 days to cancellation

if you do not pay your account, your account will go into a "suspended state" for 90 days. If you make no payment for another 90 days after your account is suspended, your account will be deleted, and you will lose your phone number

View solution in original post

imm1304
Retired Oracle / Oracle Retraité

Re: 90 days to cancellation

Hey @thapager,

Just for additional clarity: the account gets deleted on day 91 from the last expiration date.

If you are thinking of cancelling the account, disable autopay and nothing else needs to be done. 

Acekiller
Deputy Mayor / Adjoint au Maire

Re: 90 days to cancellation

bascially 180 days of no payment

Someone_here
Mayor / Maire

Re: 90 days to cancellation


@Acekiller wrote:

bascially 180 days of no payment


ONLY if your are on a 90-day plan. If you are on a 30-day plan, then it's "120 days of no payment"...

Ziggy
Good Citizen / Bon Citoyen

Re: 90 days to cancellation

This doen't seem accurate. I undrstand that you lose your account if say your payment is due sept.30 and you do not pay your account is suspended, then if you do not pay by Dec. 30 then your account is closed and you lose your number. it's not 180 days

Someone_here
Mayor / Maire

Re: 90 days to cancellation


@Ziggy wrote:

This doen't seem accurate. I undrstand that you lose your account if say your payment is due sept.30 and you do not pay your account is suspended, then if you do not pay by Dec. 30 then your account is closed and you lose your number. it's not 180 days


Well, it's a different way to see it, but...

If you are on a 90-day plan, and your payment is due Sept. 30, it means your last payment was made 90 days before. So 90 days before Sept. 30 plus 90 days after Sept. 30 (which is dec. 29 by the way) is indeed 180 days without payment...

galaxyunlock
Good Citizen / Bon Citoyen

Re: 90 days to cancellation

No payment for 90 + 90 days and your account will be suspended. It is adviseable to sell mobile if your dont want to subscribe any plan on p mobile.

stonechucker
Mayor / Maire

Re: 90 days to cancellation

Why is this so confusing??

 

You pay for your 30-day or 90-day service.

 

You usse your 30 or 90 day service.

 

If you do not pay to renew your service within the NEXT 90 days, your sevice is gone.

 

So, it's not 180 days (since last payment), it's 90 days since plan suspension.

Ziggy
Good Citizen / Bon Citoyen

Re: 90 days to cancellation

Ok That makes sense.


@Someone_here wrote:

@Ziggy wrote:

This doen't seem accurate. I undrstand that you lose your account if say your payment is due sept.30 and you do not pay your account is suspended, then if you do not pay by Dec. 30 then your account is closed and you lose your number. it's not 180 days


Well, it's a different way to see it, but...

If you are on a 90-day plan, and your payment is due Sept. 30, it means your last payment was made 90 days before. So 90 days before Sept. 30 plus 90 days after Sept. 30 (which is dec. 29 by the way) is indeed 180 days without payment...


 

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