@brettster99 wrote:Hey PM Family
I just have a question related to paying for service. I saw somewhere that you can use the auto pay CC on file to renew the plan by calling 611? Is this true?
@brettster99 Yes.
Also if my plan runs out and my payment fails so I have no plan can I still call 611 to renew my plan?
Yes you can try making a one time payment to see if your plan re-activate. If not then try the following to get plan re-activated again. (Just keep going down the list)
- Restart your phone
- Lost/Stolen trick
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
- Add $1 to your account funds
If none of the above methods work submit a ticket to the Moderator Team for help.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
While
waiting you can also purchase a voucher to get up and running again.
Hope this helps!
Thanks
