03-17-2019 09:38 PM - edited 01-05-2022 06:54 AM
Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double
03-17-2019 09:51 PM
@daniela7 a écrit :Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double
Did you go in your self serve account ..tab PAYMENT...and HISTORY PAYMENT and you will see exactly what happened with your money.
03-17-2019 09:49 PM
Contact the Mod via sending them a private message.
Also, check your payment history. It should have all the details there.
03-17-2019 09:42 PM
@daniela7 wrote:Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double
Very unusual unless you are changing plans just after renewal; especially if you have autopay ON.