$28 promo plan for Quebec

[Junpinot]

Hi. I signed up for $28 promo plan for Quebec. As the direction said, I changed my plan to $35 and I was supposed to have $5 off and $2 off for auto-pay. I just received my credit card statement and $5 off is not applied, I was charged for $35 plan.

Before I switch the plan, I noticed someone else was asking about it and the reply was that Public Mobile was working on the issue. That's why I went ahead and changed my plan. Could you please let me know if the issue will be fixed and I will be refunded? Thanks!

[cin7]

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[computergeek541 · Accepted solution]

@Junpinot 

Only a moderaror can help with this. A ticket can be opened by going to: https://publicmobile.ca/chatbot

In the past, there was some confusion whether an existing customer could get this offer.