Je ne peux plus recevoir de texto ni appel

[Diabloy]

Bonjour,

Je ne peux plus recevoir de texto ni appel.

Steve

[softech · Accepted solution]

@Diabloy 

les appels sortants et les SMS sortants fonctionnent-ils ?

Avez-vous un deuxième téléphone à tester ? Si c'est le cas, insérez la carte SIM dans le deuxième téléphone et voyez si cela fonctionne.

Si tel est le cas, alors que la carte SIM est toujours dans le deuxième téléphone, éteignez-le. Retirez ensuite la carte SIM et attendez 2 minutes avant de la remettre dans le téléphone d'origine et voyez si le problème est résolu.

[Anonymous]

@Diabloy 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Diabloy]

The reboot dosent works.

[softech]

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@Diabloy  a écrit :

The reboot dosent works.

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you tried with a secondary phone?  This issue seems to be common lately and the workraound helped some people here and they don't have to wait for PM to fix it on the back end.