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Knowledge Base

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Learn how you can save even more with Public Mobile and get your phone plan down to $0!
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If Public Mobile has been unable to help you resolve a complaint, the CCTS may be able to help.
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Make sure you’ve got everything ready to roll for a smooth activation.
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Review our Community Terms of Service
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We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.   Below are some important things you should know about U.S. Roaming Add-Ons: We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the U.S. Virgin Islands. For more details, check out our coverage map below: 10 days after you purchase a U.S. Roaming Add-On, it will automatically expire. If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator. If you purchase 2 different U.S. Roaming Add-Ons, they will expire separately. For example: You purchase a U.S Roaming Talk, Text, Data Add-On on Day 1 of your plan. It will expire on Day 10. On Day 6 of your plan, you purchase a 1 GB U.S. Roaming Data Add-On. It will expire on Day 15. When you’re roaming, you can still access the internet with a Wi-Fi connection, which won’t deplete your data Add-On.   Troubleshooting U.S. Roaming Add-Ons   Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do? A: Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve . For data issues, make sure your APN settings are correctly configured. Click here to find out how to verify APN settings. Make sure your mobile device has roaming enabled. If these solutions don’t work, create or sign in to your Community account , and contact our Moderator Team here .   Q: How do I enable roaming on my device? A: Here’s how to enable for iPhones and Androids: How to enable roaming on an iPhone: Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position. How to enable roaming on Android: Open ‘Settings’. In ‘Wireless & Networks’, select ‘More’. Choose ‘Mobile Networks’. On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’ Add the check mark by the ‘Data Roaming’ option. On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.   Q: I can’t add a U.S. Roaming Add-On to my account. What should I do? A: Purchasing Add-Ons is a 2-step process: You will need to add funds equal to the amount of the Add-On to your account. Then, click on ‘Purchase Add-Ons’ on the Overview page. If this doesn’t work, you will need to create or log in to your Community account ,and contact our Moderator Team here .   Coverage Maps US Roaming Coverage   Hawaii Roaming Coverage   Alaska Roaming Coverage   Puerto Rico & Virgin Islands Roaming Coverage  
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Joining us? Great! Find out everything you’ll need to know to make your activation go smoothly.
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If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.   Here’s when and how to contact the Moderator Team: If you don’t need to share personal or account information, just tag   @Moderator_Team   to your thread and they’ll show up. Just like that. If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team. Alternatively, you can send a private message to the Moderators by clicking   here . You’ll need to be logged in to your Community account for the link to work. Verifying that you’re the account owner   When you privately message a Moderator about a question that requires you to verify that you are the account owner, they will reply with a unique link to a secure online form. When you click on this link, you will need to provide either your Public Mobile: Self-Serve username and password, or Phone number and 5 digit verification code that you’ll receive to the number provided If you are unable to verify using the options above, our Moderator Team will share an alternative option we have available for you.   After you’ve provided the information to verify that you’re the account owner, please reply to the existing private message thread you have with our Moderator Team, and they will provide you with full support.   Here are some examples of when you will need to verify your identity before a Moderator can help you: You would like to change your Self-Serve email address, or make other Self-Serve account changes that you are unable to do yourself. Your earned Rewards are not showing up. You need further assistance with your number transfer from another phone carrier.   When are Moderators available and how long till I get a response?   During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.   Moderators are available: Monday to Friday from 8 AM to midnight Eastern time. Saturday and Sunday from 8 AM to 10 PM Eastern time.   How do I know if a Moderator has looked at my question or responded?   You can find out whether a Moderator has responded to your private message by clicking on the envelope icon.   If you have not changed your account settings since creating your Community account, you will automatically receive email notifications when someone has sent you a private message. To modify this, just click on your Community avatar, then on ‘My Settings’, then navigate to the ‘Preferences tab’, then select ‘Private Messenger’ and checkmark the box beside ‘Receive email notifications for new private messages”.   Are there any questions that always require a Moderator?   There definitely are, and here are some examples of when to contact Moderators directly: There’s an issue with your Public Mobile service that prevents you from using your phone to make calls, a feature is bugged, or if earned Rewards aren’t showing up. You’ve ordered a SIM card online, it’s been more than 7 days, and you haven’t received it yet. You would like to change your Self-Serve email address, or make other Self-Serve account changes that you are unable to do yourself.   To learn more about our Community, click   here.  
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Learn how to use our customer support tools and how they’re different.
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Learn how to set up your Community and Self-Serve accounts, and how to reset your password.
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Learn about our plans and Add-On services (extra data, U.S. Roaming and Long Distance calling).
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Learn how best to use all of the Community’s features to get solutions and help others.
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Your phone and plan are packed with helpful features that can save you time.
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Here are some key things you need to know to manage your Public Mobile account.
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Find out why you’ve come to the right wireless provider, and what makes us different.
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Learn everything about our Oracle Program and the Oracles who make it great.
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There are a few quick and easy ways for you to track how much data you use.   1. Public Mobile My Account You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, you will find a summary of your data usage for the current billing cycle.  You can also conveniently select Usage History for a daily, weekly or monthly summary view. Don’t have a Public Mobile My Account yet? No worries, you can register here. 2. Data Usage Notifications Public Mobile will notify you via text message when you're close to using all of the data included in your rate plan.  Data notifications indicate how much of your included plan data you have used, so you know when you’re approaching your limit. The default data notifications are set at 75%, 95% and 100% consumption of your data allotments. Find out more about data notifications on our Community!   3. Data Manager Applications Did you know? Most smartphones have a pre-installed data manager application which allows you to set cellular data usage notifications and data limit according to your Public Mobile expiry date?   For more information, please click on the link that corresponds with your handsets brand:   Apple Android Windows BlackBerry     > Select your device > Select Settings > Select Connections >Select monitor your wireless data usage   Can’t find a pre-installed data management app in your handset? Don’t worry, visit your mobile application store to find free data management applications:   Apple Android Windows BlackBerry @IWIK  "Data Witness" for Android - complete setup guide can be found here   Managing your data usage Now that you know how to track your data usage, we want to share some tips and tricks for managing features and applications.   1. Autoplay Many of the most commonly used applications like Facebook, Instagram, Twitter & YouTube offer a neat feature called Autoplay. While using this app, the Autoplay feature will preload and play videos automatically in your “news” feed automatically as you progress through it.   While this is great for quickly watching videos, it can also consume a lot of data. (Did you know that watching a video over your mobile data varies from 0.21 Mbps (Megabytes per seconds) to 5.2 Mbps depending on its quality?)   If you’re finding that you’re going through your data really quickly or know that you’ve almost used your entire allotted amount, setting your Autoplay to work using Wi-Fi only or disabling it may be a good option for you. Learn how to below.   Facebook Visit the Facebook “Autoplay” help page for more details.   Instagram Visit the Instagram “Use Less Data” help page for more details.   Twitter Visit the Twitter “How can I stop videos from autoplaying” help page for more details.   YouTube Visit the YouTube “Turn-Off Autoplay” help page for more details.   2.GPS Navigation GPS navigation is another feature that in fact, does require high mobile data. As a substitute, you could use Google Maps, which is a free navigation application that offers the ability to navigate offline. You can also purchase other navigation applications that will allow you to navigate without using data and quickly change spending into an investment.   3.Google Map Visit the Google Map “Download areas and navigate offline” help page for more details.   Other Applications Other applications like video games, weather, music streaming can consume a lot of data. The good news is that most smartphones will give you the ability to restrict background data for each application that you use on a daily basis. We invite you to visit your handset manufacturer website for more details.   You now have the tools to take control of your data usage. Have other questions? Be sure to check out our Community. It’s the place to get help, give help and share ideas!   -Public Mobile Community team  
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