As you know, our Community is the place to get and give help on everything Public Mobile. It’s also where you can get assistance from our awesome Community Moderators when needed.
Who are the Community Moderators? What do Community Moderators do?
Community Moderators are a team of individuals who work behind our @Moderator_Team account to help serve our customers by answering their questions and providing technical assistance. They also ensure that information posted adheres to Public Mobile’s Terms and Conditions.
When are the Community Moderators available?
When should I contact a Community Moderator?
A great question! The following are a couple of scenarios where you should consider contacting our Community Moderator account:
How should I contact the Community Moderators?
There are couple of ways you can contact our Community Moderators:
How can I view my private messages between myself and a Community Moderator?
If I do need Moderator assistance, what information should I provide?
How quickly should I expect a response from a Community Moderator?
What other ways can I get assistance if the Community Moderators are not available?
-Public Mobile Community Team
Updated July 11th, 2017