Are you having trouble using your data? YouTube won’t load the funny cat compilation video you’re trying to watch on the bus? Can’t search Google for the closest Timmies? No worries – we know how frustrating this can be and we won’t leave you data-less for much longer!
Step 1: Check Self-Serve
If your data suddenly stopped working, that might mean you’ve used up all your data allowance for this billing cycle. To confirm, you can login to your self-serve account and take a look at your data usage. If nothing shows up, that means you’ve used up all your data!
Step 2: Make sure your phone is compatible with our network
To do so, we recommend using the following website:
You will need to know the brand & model of your phone, and the sub-model if applicable. Note that phones bought overseas and older models of phones are more likely to not be compatible due to the network frequencies used.
If your phone is not compatible, unfortunately the only option would be to get your hands on a new device.
If your phone is compatible, keep reading, we’re getting there!
Step 3: Review your APN settings
Last but not least, the APN settings! APNs can be found in your phone settings and is basically what allows and enables your device to connect to a wireless network. They often vary from one carrier to another, which is why it’s important to update them when switching providers!
They can also vary from device to device so, to make sure you get exactly the info you need for your phone, we highly recommend using the website below:
Once you select the brand & model of your phone, simply scroll down the page and select ‘Public Mobile’. You will then be provided with the exact APNs required for your phone on our network!
Some models of iPhones do not allow you to manually update your APNs. If this is your case, you will need to access the website below from your phone. This will automatically download the required APNs in your phone settings!
Lastly, if you have an LG phone and you still aren’t able to use your data after all of this, we highly suggest doing a factory reset of your phone. We have found this to often be the only way to get data working on LG devices!
Hopefully with all of this, you’ll be able to fully enjoy your data again! If you have tried all these tips and nothing helps – please, send us a private message and we’ll make sure to look into this for you!
Public Mobile Community Team