Knowledge Base
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Knowledge Base Articles

U.S. Roaming

We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.   Below are some important things you should kn...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 23497 Views
  • 47 comments
  • 1 Bravos

How to Activate

In this article you will learn: How to activate.Key things to do post-activation.Activation troubleshooting suggestions. What You Will Need   Unlocked phone that’s compatible with Public Mobile’s network (check here to ensure compatibility).Public M...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 58791 Views
  • 0 comments
  • 2 Bravos

The Public Mobile Moderator Team

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.   Here’s when and how to contact the Moderator Team: If you don’t need to share personal or acco...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 95676 Views
  • 7 comments
  • 0 Bravos

How to Get Help

This article will teach you how to use our online Community to find answers to your questions, and use tools such as: Our chatbot SIMon.Self-Serve.Dialing *611 on your phone.  The Public Mobile Community   At Public Mobile, we like to do things diff...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 17035 Views
  • 0 comments
  • 0 Bravos

Community and Self-Serve Accounts

In this article, you will learn how to: Create a Community account.Create a Self-Serve account.Reset your Self-Serve password.Change your Self-Serve email address.   Creating a Community Account   Who Needs a Community Account and Why?   Since Publi...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 36199 Views
  • 2 comments
  • 1 Bravos

Plans & Add-Ons

In this article you will learn all about our plans and Add-Ons, including: The differences between 30-day and 90-day plans.3G versus 4G LTE speeds, and which one’s right for you.Common data speed questions.How Province-wide calling works.How ‘limite...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 22945 Views
  • 3 comments
  • 1 Bravos

How to Use the Public Mobile Community

Welcome to the Community! We realize that getting all of your answers through an online Community is a bit unconventional—but it’s awesome, and we want to help you make the most of it. In this article, you’ll learn about: How to get the most out of ...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 16555 Views
  • 3 comments
  • 3 Bravos

How To Use Your Phone and Plan Features

This article will teach you about using phone features such as: Voicemail.Call Forwarding.Conference Calling.Mobile Hotspot.Call Display and Call Waiting.Blocking Numbers.Getting your IMEI and PUK numbers.   Voicemail   Voicemail requires you to ha...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 29826 Views
  • 2 comments
  • 6 Bravos

Self-Serve Account Management

In this article, you will learn: How to top up your accountHow to change your phone number.How to change your plan.What happens when you miss a payment.   How to Top Up your Account   Online   Registering a Credit or Visa Debit Card If you didn’t re...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 16586 Views
  • 3 comments
  • 0 Bravos

Meet Public Mobile

Public Mobile is wireless made simple. We are a new kind of no-frills business built on the ideals that Canadians should have more control over their wireless spend and that it should be clear and uncomplicated. We give you Canada’s largest mobile n...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 5701 Views
  • 5 comments
  • 0 Bravos

The Oracle Program and Team

Oracles are our Community support superheroes, and in this article you will learn: What it means to be an Oracle.What the Oracle Program benefits are.How to become an Oracle.Our current Oracle Team. What does is mean to be an Oracle? The Oracles are ...

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Jeremy_M by Retraité / Retired
  • 9587 Views
  • 13 comments
  • 3 Bravos

Managing your data usage

There are a few quick and easy ways for you to track how much data you use.   1. Public Mobile My Account You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, yo...

Jeremy_M by Retraité / Retired
  • 27339 Views
  • 24 comments
  • 0 Bravos

About The CCTS

In this article, you will learn about: When to contact the CCTS.What the CCTS does.How to contact the CCTS.   When to Contact the CCTS   If you’ve tried to resolve a complaint with Public Mobile and have been unable to reach a satisfactory solution w...

David_J by Public Mobile
  • 9503 Views
  • 7 comments
  • 7 Bravos

Public Mobile Community Terms of Service

In this article you will learn about our Community terms of service. While there are not many people who find terms and conditions enjoyable to read, these rules are important and state what you can and cannot do on our Community.   Following these r...

Mansi_G by Retraité / Retired
  • 15718 Views
  • 1 comments
  • 5 Bravos

Getting Started

In this article, you will learn: How to check your phone compatibility.How to unlock your phone.How to get a SIM card.Accepted payments for SIM cards.Accepted payments for activating your SIM card.   Checking your phone's compatibility   To test your...

Mansi_G by Retraité / Retired
  • 19588 Views
  • 3 comments
  • 3 Bravos

General Reward Rules

Updated on June 25, 2018   In this article, you will learn about our Rewards Program, including Loyalty, AutoPay, Refer a Friend, and Community Rewards, as well as: Who can earn Rewards.Considerations for Rewards-ineligible customers.How many Reward...

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David_J by Public Mobile
  • 188250 Views
  • 6 comments
  • 25 Bravos
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