Do you need to learn how to reset your Self-Serve password? Or, are you experiencing issues resetting your Self-Serve password? This short and sweet wiki will help you answers those two questions.
Resetting your Self-Serve Password
Click on ‘My Account’ in the top right corner of our Community
Click on ‘Forgot your password?’
Enter your email address, answer the security question and, after confirming your email address, press submit.
If this process does not work the first time, please try again. If the issue continues, please contact our @Moderator_Team, using the instructions below.
Why is the Self-Serve password reset functionality not working?
There is a known issue that some Community members are unable to reset their password without the help of our @Moderator_Team. We apologize for this inconvenience, and want to let you know that we are working on fixing it as we write this wiki. Thanks for your patience!
What do I do if I‘m unable to reset my password?
In order to fix this problem, please contact a moderator. From there, we’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.
There are couple of ways you can contact our Community Moderators:
Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @Moderator_Team
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).