Community

yp · ‎04-18-2018

@CS_Agent how long i have to wait

Watoko · ‎04-18-2018

Excellent, glad they got to you!

yp · ‎04-18-2018

thanks everybody the mods reply now

jp2 · ‎04-18-2018

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

stonechucker · ‎04-18-2018

Again I ask, have you actually sent a private message?

i sent one 2 hours ago for my own issue, I just got a response a few minutes ago.

please tell me you sent a private message...posting just in the forum isn’t going to help.

yp · ‎04-18-2018

wating 21 hours & no replly

Acekiller · ‎04-18-2018

it sucks to wait, but be patience. they will get to you.

stonechucker · ‎04-18-2018

@yp, have you actually sent a PM (private message) to the moderators, or just simply tagged in one of your various forum rants?

If you haven't sent a private message ... your ticket hasn't been logged.

Luddite · ‎04-18-2018

@yp wrote:
but the charge go true
& outgoing call is workink

That is normal for a transfer that has been delayed. Try your old SIM; it is likely still working.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

will13am · ‎04-18-2018

@yp, thread crapping and tagging the moderator team is sure to slow down the response time for everyone, not just yourself. If you have already sent them a private message with your problem, chill a bit and wait in line for a response. They are working as fast as they can.

yp · ‎04-18-2018

but the charge go true

& outgoing call is workink

kav2001c · ‎04-18-2018

@yp you wont pay Public for days line is not in service

It wont be active yet if port failed

stonechucker · ‎04-18-2018

So you sent the message about 8pm Toronto time last night. Mods work until 9:30.

Mods do not start until 9am, so it's really only been about 8 hours you've been waiting.

Please be paitent. They will get to your issue.

yp · ‎04-18-2018

@stonechucker wrote:
About 18 months ago, the wait time was 12 days (it was a huge promo happening). Normal activity is about a 2-4 hour response, within business hours.

There have been many issues this week, it shouldn't be too much longer.

& i wating over 17 hour

stonechucker · ‎04-18-2018

About 18 months ago, the wait time was 12 days (it was a huge promo happening). Normal activity is about a 2-4 hour response, within business hours.

There have been many issues this week, it shouldn't be too much longer.

yp · ‎04-18-2018

how long have you wait ?

Watoko · ‎04-18-2018

Just chill out and stop spamming the forums...it isn't going to speed up the response. If you submitted multiple private messages, I would also refrain from doing so as well as duplication would slow things down even more.

I know it can be uncomfortable that service isn't working and naturally want a fix immediately, but rest assured you should get a reply sometime today. I have not waited longer than 24 hours for a response from a mod, and I am also unaware of any backlogs currently. So don't worry, they'll get to you!