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nnima
Good Citizen / Bon Citoyen

unable to send local picture message

Hi, 

 

I hardly use community or even my phone plan. Have 2 issues, appreciate your help;

 

1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 

 

2) I am trying to send a local picture message, it keeps saying "sending" but does not send. I thought my  $25 plan included international text and video messaging.

 

Please help.

Thanks, 

z10user4
Mayor / Maire

Re: unable to send local picture message

 @nnima : Was your regular internet browsing working all this time? Which plan have you been on all this time? The simple is your mobile data turned on? MMS needs mobile data turned on to send/receive.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: unable to send local picture message

@nnima 

Texting does not use up any data so it is most likely your MMS settings.

What phone do you have so we can help further?

S--S
Mayor / Maire

Re: unable to send local picture message

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

 

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

 

and do rebooting your phone - This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

 

Changing APN Settings On An IPhone

click HERE 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  HERE 

 

Changing APN Settings On Android device

click HERE

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

Turn your data on to send a Picture Messaging in world-wide,

 

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging, 


you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

 

make sure your DATA is on.

 

Good Luck

BKNS27
Deputy Mayor / Adjoint au Maire

Re: unable to send local picture message

 
nnima
Good Citizen / Bon Citoyen

Re: unable to send local picture message

Hi,  Using a moto phone

 

softech
Mayor / Maire

Re: unable to send local picture message


@nnima wrote:

Hi, 

 

I hardly use community or even my phone plan. Have 2 issues, appreciate your help;

 

1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 

 

2) I am trying to send a local picture message, it keeps saying "sending" but does not send. I thought my  $25 plan included international text and video messaging.

 

Please help.

Thanks, 


 

1.  the 3GB were from the holiday give-a-way?  Yes, they won't expired.  If you don't see it on My Account Overview Tab, that means they are all used.   

 

Unless you are sure you saw it last month or at least you are sure you remember seeing it there last 2 or 3 months, then, you can try to go back and Usage History and lookup the Web traffic and see if can you add up the usage.   However, if you are not sure when it "disappear" , then it is hard to tell.   You can try to open a ticket with mod but I doubt they can do much too.

 

2. when you try to send picture message, mms, did you turn on Mobile Data?  It won't cost you any data but data mobile needs to be turned on for it to send.  Try turning it on and send again and see if it works.  If not, let us know what kind of phone is yours.

 

nnima
Good Citizen / Bon Citoyen

Re: unable to send local picture message

Thank you, it worked. 

 

Any idea why I do not see my 3gb data in my account as available?

Thanks again,

softech
Mayor / Maire

Re: unable to send local picture message

@nnima  it likely meant used up already.

 

do you recall seeing it last month?  if so, your phone mobile data usage might  be able to give you some hint.. if phone's data usage showing a lot of usage, then it means you did use it..  Maybe you turned on without aware

 

or as I said, try to go to usage history , check the web usage for the past month or as many as 4 months to see if the usage makes sense

z10user4
Mayor / Maire

Re: unable to send local picture message

 @nnima : What worked? If you're on a lower priced plan then perhaps you used your plan data frequently which then moves on to add-on data. Maybe now over all this time...it's gone too.

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