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Great Neighbour / Super Voisin

unable to receive calls (saying not available)

hi

i made transfer of my old number which was cancelled by previous provider to public mobile.

but I AM NOT able to recieve any calls , its saying not availble.

Although the data is working and I can make calls .

How this can be solved ?

Mayor / Maire

Re: unable to receive calls (saying not available)

@sharifa 

When did you tranfer/port your number?  It can take several hours for port to be completed. 

 

If more than half a day, then you may need to contact moderator to help complete the port.  Click on the question mark on the right lower corner of website.  Type contact moderator and follow instructions to start ticketing process to get moderator help.

 

You should still be able to use your old carrier SIM card until port is completed.  

Mayor / Maire

Re: unable to receive calls (saying not available)

You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Great Neighbour / Super Voisin

Re: unable to receive calls (saying not available)

its more than 10 hrs now.I am able to  use data and make calls ( from the number I am using) but not to receive any

Great Neighbour / Super Voisin

Re: unable to receive calls (saying not available)

i did

Re: unable to receive calls (saying not available)


@sharifa wrote:

hi

i made transfer of my old number which was cancelled by previous provider to public mobile.

but I AM NOT able to recieve any calls , its saying not availble.

Although the data is working and I can make calls .

How this can be solved ?


A message saying something similar to "the caller you are trying to reach is unavailable" is often an indication of someone not answering the phone or of the phone being off when someone calls. Such a message would be heard if there is no vociemail on the account.  This would lead me to beleive that your calls are still going to your old carrier, but that you don't have vociemail there.