cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
kanaduh3
Good Citizen / Bon Citoyen

Re: trying to get sim activated and number port

now when i put in the PM sim card it says Unregistered Sim on the phone, thats new

kanaduh3
Good Citizen / Bon Citoyen

Re: trying to get sim activated and number port

i clicked the change phone number in self serve and tried the port again

it says its successful

i replied YES to the telus text

 

now when i put in the PM sim card it says unregistered sim

 

can someone help me with that

Re: trying to get sim activated and number port


@kanaduh3 wrote:

i clicked the change phone number in self serve and tried the port again

it says its successful

i replied YES to the telus text

 

now when i put in the PM sim card it says unregistered sim

 

can someone help me with that


You have an account specific issue. You'll need to open a ticket and talk to the moderators by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

kanaduh3
Good Citizen / Bon Citoyen

Re: trying to get sim activated and number port

i did that on thursday

do i need to do a sim card swap now? it seems like my number was ported but now my sim card is not activated

Re: trying to get sim activated and number port


@kanaduh3 wrote:

i did that on thursday

do i need to do a sim card swap now? it seems like my number was ported but now my sim card is not activated


The moderators are the only peopple who can assist you with this. Please open another ticket. You likely won't need a SIM card swap. You will need a moderator to properly activate your SIM card.

darlicious
Mayor / Maire

Re: trying to get sim activated and number port

@kanaduh3 

Ok you took care of one issue now you need to care of the second one I mentioned by contacting the moderators as @computergeek541 has given you the link for simple simon the chatbot. They are done for the day so expect a response in your private messages in the morning. But you can try removing and reinserting your sim card and rebooting your phone a few times between now and then in case a late night moderator fixes the sim card/account issue overnight.

kanaduh3
Good Citizen / Bon Citoyen

Re: trying to get sim activated and number port

sweet im getting closer 🙂 22 hours into this now

i hope my number doesnt drop from telus before the sim gets properly activated on PM

that would suck

kanaduh3
Good Citizen / Bon Citoyen

Re: trying to get sim activated and number port

ok i submitted another ticket  188881-343

with the sim card number

 

softech
Mayor / Maire

Re: trying to get sim activated and number port

@kanaduh3 

Maybe you can call the porting department tomorrow and see if they can help?  I will message you in case you don't have it.

 

Also, if your Telus SIM is not working, it's a good sign.  Since when did Telus sim stop working?  You put your PM sim into the phone and test it yet?  If you have put in your PM SIM into a phone already, try to reboot the phone once more and see if you can make outgoing and receive incoming calls.  If still fail, try reboot again in 30 mins and see.  If that fails, too, maybe you can call the Porting department tomorrow.

darlicious
Mayor / Maire

Re: trying to get sim activated and number port

@kanaduh3 

Your ported number should be safely on your account....and on your sim card once the moderators fix the activation issue.

Need Help? Let's chat.