i figure telus doesnt want to me lower my bill by 75% so they make me spend 20 hours of my own time trying to switch
jokes on them, i will never give up
@kanaduh3 you said you put your pm sim in nothing happens. This is a red glad and points to an activation error.
When activating the sim should work dialing out at least. If you can not dial out contact the moderator s and have them look into your account.
Do you have services on your pm sim card? If you have had an incomplete account activation or your pm sim card has not provisioned correctly you will need the moderators to fix that problem.
Calling the telus porting department will give you an answer as to why the port from telus has not been initiated and/or completed despite you authorizing the port by responding YES to the text.
Lol....are you rickrolling the OP?😃
Posts containing those porting department numbers will eventually get deleted or edited. We have been advised by pm and the oracles to only share the number(s) privately. Just an FYI....
Thanks for letting me know.
I suspect people probably call in with other issues and though they can't receive help they still use up the resources.
It's unfortunate, the worst thing is when you hit the wall right at the start especially since they will still call your alternative number but you won't be able to call back if you miss that call.
On one hand it's good to show people want the support looks like so they know what they are signing up for, but I think port should be exempt as the form is not always clear and it's vote y really usual part of account maintenance, you are not very likely to do it even twice, and if it's combined with another issue it may give impression that having this service is nothing but headache.
Since nothing else works when sim is put in the device that works with Telus i suspect that the port is not the only issue, it would be good to get port out of the way so that mods or tech support have one less thing to work on. But that's just me, if they think it's better without port team they probably have pretty good reason
thanks for your help everyone
someone must be trying to fix my account because when i log into self serve now my number that I was attempting to port from telus has been replaced by some new phone number??