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transfer of my number from Perto Canada Mobility to Public Mobile

Nyerie
Great Neighbour / Super Voisin

transfer of my number from Perto Canada Mobility to Public Mobile

it has been over 12 hours. how long doesthis take?

2 REPLIES 2

darlicious
Mayor / Maire

@Nyerie wrote:

transfer of my number from Perto Canada Mobility to Public Mobile

it has been over 12 hours. how long doesthis take?



@Nyerie  Porting from petrol Canada can take longer than most. But 12 hours is an indication there could be a problem. What services do you have? Are you only missing incoming calling? Does your old SIM still work in your phone for incoming caĺls? Have you tried rebooting your phone? Have you received the welcome text from public mobile? You would be advised to submit a ticket via simon (?) At the bottom right of your screen. Ask for a rep.

 

Triguy
Mayor / Maire
  • The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message.  You could submit a ticket to a moderator by clicking on the question mark on the bottom right.
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