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transfer from koodo

liaoqiang2000
Good Citizen / Bon Citoyen
 
5 REPLIES 5

JLakerson
Great Citizen / Super Citoyen

@mpcdesign Yep, I signed up for the autopay. Definitely a no-brainer 😀

@JLakerson Congratulations to the greener pasture of savings in Public Mobile land! 

Make sure you do the autoPay for the instant $2 savings per month. This is almost a no-brainer because $2 bucks a month x 12 months = $24! 

JLakerson
Great Citizen / Super Citoyen

I just transferred from Koodo too. Welcome!

gblackma
Mayor / Maire

@liaoqiang2000 if its Koodo postpaid. Port your numner at activation. Keep your Koodo account active. The port will close it once its completed.  

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:
1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

If its postpaid and you acivated with a temporary cell phone number. Then contact the moderators and ask them to port your number. Type " Port Request "and follow the prompts to get to one. Give them the name on the account,  number to port and the Koodo account number. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM. 

@liaoqiang2000 Is there a question? I only see a blank message.

 

Either way:

If you're already a customer, proceed to https://publicmobile.ca.ada.support/chat and type "port request".

Need Help? Let's chat.