nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that
@kappathe3rd , there are moderators online at the moment. The ticketing system works on a first come first serve basis. If you have submitted a ticket, please wait patiently. It could take a few hours up to 48 hours depending on the workload.
@kappathe3rd its not exactly like the chat agent with BELL the moderator could pop on and off. They also work together so your issue will be settled.
Keep safe and enjoy today.