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Great Neighbour / Super Voisin

so if no mod is online

nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that

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Great Citizen / Super Citoyen

Re: so if no mod is online

What exactly do you need help with?

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Oracle

Re: so if no mod is online

@kappathe3rd , there are moderators online at the moment.  The ticketing system works on a first come first serve basis.  If you have submitted a ticket, please wait patiently.  It could take a few hours up to 48 hours depending on the workload.  

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Mayor / Maire

Re: so if no mod is online

Your ticket may be assigned to another one if that one had to leave

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Great Citizen / Super Citoyen

Re: so if no mod is online

@kappathe3rd its not exactly like the chat agent with BELL the moderator could pop on and off. They also work together so your issue will be settled. 

 

Keep safe and enjoy today. 

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Mayor / Maire

Re: so if no mod is online

@kappathe3rd What is your issue you are having? Give us more details please. Maybe we can help? Thanks.

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Great Citizen / Super Citoyen

Re: so if no mod is online

@kappathe3rd just create another ticket, maybe that moderator doesn't have enough experience dealing with your issue.