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so if no mod is online

kappathe3rd
Great Neighbour / Super Voisin

nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that

6 REPLIES 6

gpixel
Mayor / Maire

@kappathe3rd just create another ticket, maybe that moderator doesn't have enough experience dealing with your issue. 

Staliger
Mayor / Maire

@kappathe3rd What is your issue you are having? Give us more details please. Maybe we can help? Thanks.

Naepalm
Mayor / Maire

@kappathe3rd its not exactly like the chat agent with BELL the moderator could pop on and off. They also work together so your issue will be settled. 

 

Keep safe and enjoy today. 

kselmak
Mayor / Maire

Your ticket may be assigned to another one if that one had to leave

will13am
Oracle
Oracle

@kappathe3rd , there are moderators online at the moment.  The ticketing system works on a first come first serve basis.  If you have submitted a ticket, please wait patiently.  It could take a few hours up to 48 hours depending on the workload.  

pharaohpeter
Great Citizen / Super Citoyen

What exactly do you need help with?

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