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Great Neighbour / Super Voisin

sim activation problem

Hello.

I try to transfer my nomber ftom Tellus and I didn't get the activation code.

What I could  do?  Now the nomber isn't t working...

thank you

 

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Highlighted
Mayor / Maire

Re: sim activation problem


@atal80 wrote:

Hello.

I try to transfer my nomber ftom Tellus and I didn't get the activation code.

What I could  do?  Now the nomber isn't t working...

thank you

 


Was this an in-store transfer? Or yourself?

Does your previous service still work with the previous SIM?

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Great Neighbour / Super Voisin

Re: sim activation problem

myself.

The sim was working before transfer.

the sim is ok, the problem is with activation code.

Highlighted
Mayor / Maire

Re: sim activation problem


@atal80 wrote:

Hello.

I try to transfer my nomber ftom Tellus and I didn't get the activation code.

What I could  do?  Now the nomber isn't t working...

thank you

 


What do you mean activation code? You mean to make self serve account?

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Great Neighbour / Super Voisin

Re: sim activation problem

Do you have your selfserve account at https://selfserve.publicmobile.ca?

If you don't have now, please use Public mobile SIM to create an account and go to Change Number

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/ and choose option (Transfer a wireless or wireline number from another provider) then follow some simple steps to get your number in Public Mobile.

 

 

 

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Great Neighbour / Super Voisin

Re: sim activation problem

I coudn'd do it because it writes me that sim is activated already and I can't change number. 

It's really a problem- there is nobody to speak by phone. It should solve ve problem on 5 minites, and now I have a phone number between tellus and public mobile , and it's not works.

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Good Citizen / Bon Citoyen

Re: sim activation problem

You need to send a private message to the "moderator" and get ready for a 72 hour wait time for a response. Make sure you keep message short; and include a table with all the information- publicmobile (SIM, your plan, your email, your alternative phone) - your previous carrier (account number, EMEI, name as it appears) . You should be able to gain access to your publicmobile account if you put your old SIM back in phone, they will send you a text message at that number with a code. 

 

I had 2 phones with Telus, and I screwed up on one activation, I didn't put the new SIM card in the phone before I attempted to activate - kind of dumb, but there were no instructions to do so. It took me half a dozen attempts to figure out the form for a new account, every time I get "generic error" and just have to start over. 

 

They have no 2nd tier support, very rigid, 72 hour wait time on the forum. I am thinking of going to Koodoo next month if I can get the same price, I don't like the service model.

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Great Neighbour / Super Voisin

Re: sim activation problem

can you give me a moderator's nick name?

thank you

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Mayor / Maire

Re: sim activation problem

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Highlighted
Mayor / Maire

Re: sim activation problem

It could take up to 48 hours for a response, so please be patient. ..Click this to message moderator

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