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Good Citizen / Bon Citoyen

Re: show my number on outgoing calls


I see that after switching your SIM card, when you receive a call from a contact,

it comes in as only the phone number and not their name. I rely also on my caller

ID, so I can understand your concern.


If your phone is an IPhone or iPad, please try to update your carrier settings on

your iPhone or iPad.

 

As carrier settings updates let your carrier provider update carrier network and
related settings to improve cellular network connectivity and performance.

 

1.Make sure your device is connected to Wi-Fi or cellular network.
Home screen > Settings > Wi-Fi. Turn on Wi-Fi. Tap the name of the Wi-Fi network

that you want to join. Enter the password for the secure Wi-Fi network, then tap

Join.
After you join a network, you'll see v next to the network and Wi-Fi connected in

the upper-left corner of your display or the upper-right corner.

 

2. Tap Settings > General > About. If an update is available, you'll see an option

to update your carrier settings.

 

To see the version of carrier settings on your device, tap Settings > General >

About and look next to Carrier.
To see additional carrier information, tap the version number.

If you insert a new SIM card into your iPhone or iPad, you need to download the

carrier settings for your new carrier.

 

3. Verify the Language and Region settings are set correctly:
Go to Settings > General > Language & Region.

 

4. Make a call test to see if the issue is resolved.

 

5. If the issue remains, try this:
Settings > General > Reset all settings. And done.

 

6. Make a call test to see if the issue is resolved.

 

 

For an Android phone, please try this:

 

1. Power off your phone. Wait 1-2 minutes. Power on your phone.

 

2. Go to Settings > About phone > Status > SIM Status.

. Network: Public Mobile
. Signal strength: -105 dBm 31 asu
. Cellular Network type: LTE
. Service state: Voice: in service/Data: in service
. Roaming: Not roaming
. Cellular network state: Disconnected
. My phone number: YOUR CORRECT PM's PHONE NUMBER

 

3. Go to Language & Input > Language: English (YOUR CHOICE)

 

4. Go to More... > Cellular network settings

 

Preferred network type: 4G (recommended) * for a LTE 4G capable phone

 

Access Point Name (APNs)
. Mobile Internet: sp.mb.com

 

Touch Network operators.

Public Mobile
Rogers Wireless
Bell
302 520
302 500

 

Touch "Search for networks"

 

Touch Choose automatically >
should see the message "Registered on network".
Meaning the PM SIM is registered on PM network.

 

5. Clear Data and clear Cache of the app that is used to make calls.
For the regular Dialer app. Go to Settings > Apps > All > Dialer.
Touch "Clear Data", "Clear Cache."

 

6. Make a call test to see if the issue is resolved.

 

If the phone receiving call is a land line phone, you may want to add your caller

ID (name and phone number) in its contact list. This may also resolve the issue.

 


For an Android phone, please try this:

 

1. Power off your phone. Wait 1-2 minutes. Power on your phone.

 

2. Go to Settings > About phone > Status > SIM Status.

. Network: Public Mobile
. Signal strength: -105 dBm 31 asu
. Cellular Network type: LTE
. Service state: Voice: inservice / Data : in service
. Roaming: Not roaming
. Cellular network state: Disconnected
. My phone number: YOUR CORRECT PM's PHONE NUMBER

 

3. Go to Language & Input > Language : English (YOUR CHOICE)

 

4. Go to More ... > Cellular network settings

Preferred network type: 4G (recommended)      * for a LTE 4G capable phone

 

Access Point Name (APNs)
. Mobile Internet: sp.mb.com

 

Touch Network operators        (typical list)

 

  Public Mobile
  Rogers Wireless
  Bell
  302 520
  302 500

 

Touch "Search for network"

 

Touch Choose automatically >
    should see the message "Registered on network",
    meaning the PM SIM is registered on PM network.

 

5. Clear Data and clear Cache of the app that is used to make calls.
For the regular Dialer app. Go to Settings > Apps > All > Dialer
Touch "Clear Data", "Clear Cache".

 

6. Make a call test to see if the issue is resolved.

 

7. If the phone receiving call is a land line phone, you may want to
add your caller ID (name and phone #) in its contact list
it may also resolve the issue.

 

Hoping this help.

Re: show my number on outgoing calls


@TorontoTank wrote:

Thank you everybody.  Now that my number is taken care of, what about my name?

 

For example, when I phone my parents, who still have a landline, their call display shows my number and "Private Name".  How do I change "Private Name" to show my name instead?

 

Thank you again!


That isn't something that's possible. Public Mobile does not broadcast a name to go along with the phone number information during an outgoing call.  Most cell phone companies in Canada do not send name information when making an outgoing call.