cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ernestk
Good Citizen / Bon Citoyen

setting up self serve

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


Accepted Solutions
kb_mv
Mayor / Maire

Re: setting up self serve


@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


@ernestk You could try the live chat for new activations, see what they recommend. Or as you need to take a temporary number, complete the activation without porting the landline. Then ask a moderator for assistance. 

Get live help with your activation.....

Screen Shot 2020-09-16 at 5.54.13 PM.png

View solution in original post


All Replies
kb_mv
Mayor / Maire

Re: setting up self serve


@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


@ernestk You could try the live chat for new activations, see what they recommend. Or as you need to take a temporary number, complete the activation without porting the landline. Then ask a moderator for assistance. 

Get live help with your activation.....

Screen Shot 2020-09-16 at 5.54.13 PM.png

View solution in original post

Gunner123
Town Hero / Héro de la Ville

Re: setting up self serve


@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


hi are you porting a landline number? if so they will likely call you on the landline to confirm before the port is done 

z10user4
Mayor / Maire

Re: setting up self serve


@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


Get it all set up on a cell phone and then simply insert the SIM into the wireless home phone receiver when it's all otherwise working. If you're using the wireless home phone device you won't get data. But you CAN use the Telus SmartHub for everything in case that's what you have.

ernestk
Good Citizen / Bon Citoyen

Re: setting up self serve

Thanks.

ernestk
Good Citizen / Bon Citoyen

Re: setting up self serve

Okay. I'm getting into new territory here so I think I'm understanding. The phone is activated but I'm unable to set up the self serve section because they want to send me a 6 digit code to confirm.

EPK

RosieR
Mayor / Maire

Re: setting up self serve


@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK


Hi @ernestk you cannot activate a landline number using Public Mobile.  You need a cell phone or a smart phone.  

 

Welcome to Public Mobile

 

RosieR

ernestk
Good Citizen / Bon Citoyen

Re: setting up self serve

I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.

EPK

z10user4
Mayor / Maire

Re: setting up self serve


@ernestk wrote:

I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.

EPK


As I suggested earlier, set up everything in a normal cell phone on hand or your existing iphone. Then when it's all done, insert the SIM into your wireless home phone receiver. Of course those things can't do data or texting.

ernestk
Good Citizen / Bon Citoyen

Re: setting up self serve

Thanks everybody for your help! I'm set up!

EPK

Need Help? Let's chat.