setting up self serve

[ernestk]

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

[kb_mv · Accepted solution]

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@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

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@ernestk You could try the live chat for new activations, see what they recommend. Or as you need to take a temporary number, complete the activation without porting the landline. Then ask a moderator for assistance. 

Get live help with your activation.....

[kb_mv · Accepted solution]

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@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

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@ernestk You could try the live chat for new activations, see what they recommend. Or as you need to take a temporary number, complete the activation without porting the landline. Then ask a moderator for assistance. 

Get live help with your activation.....

[Gunner123]

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@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

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hi are you porting a landline number? if so they will likely call you on the landline to confirm before the port is done 

[z10user4]

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@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

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Get it all set up on a cell phone and then simply insert the SIM into the wireless home phone receiver when it's all otherwise working. If you're using the wireless home phone device you won't get data. But you CAN use the Telus SmartHub for everything in case that's what you have.

[ernestk]

Thanks.

[ernestk]

Okay. I'm getting into new territory here so I think I'm understanding. The phone is activated but I'm unable to set up the self serve section because they want to send me a 6 digit code to confirm.

EPK

[RosieR]

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@ernestk wrote:

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

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Hi @ernestk you cannot activate a landline number using Public Mobile.  You need a cell phone or a smart phone.  

Welcome to Public Mobile

RosieR

[ernestk]

I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.

EPK

[z10user4]

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@ernestk wrote:

I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.

EPK

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As I suggested earlier, set up everything in a normal cell phone on hand or your existing iphone. Then when it's all done, insert the SIM into your wireless home phone receiver. Of course those things can't do data or texting.

[ernestk]

Thanks everybody for your help! I'm set up!

EPK