serious problems with my public mobile account

[bigb1]

I don't know how to Message Tags

[computergeek541]

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@Fry wrote:

what is the email to Public Mobile?

Thanks

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Public Mobile does not provide support by e-mail. You need to go to https://publicmobile.ca.ada.support/chat to contact them.

[Fry]

what is the email to Public Mobile?

Thanks

[computergeek541]

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@Kim1971kim wrote:

Contact public mobile 

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Please try to avoid repitition. The member has already been instructed how to contact Public Mobile. There is no need to say it again, 24 hours later.

[Kim1971kim]

Contact public mobile 

[ShawnC13]

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@bigb1 wrote:

am I being asked, is my public mobile account functioning properly?

I would say NO

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You are being asked to provide more information so we can try and help you.

You will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[geopublic · Accepted solution]

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@bigb1 wrote:

I am having serious problems with my account..... what am I to do?

Byron

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@bigb1 

Do the following:

[geopublic]

@bigb1  Best to submit a ticket.

[Anonymous]

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@bigb1 wrote:

am I being asked, is my public mobile account functioning properly?

I would say NO

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Calls in/out?

Texts in/out?

Internet browsing?

MMS?

Maybe post a screen snip of your overview page. Blank out personal info of course.

[mimmo]

@bigb1   try the automated chatbot (the question mark on the bottom of the screen)  after a series of questions and replies you should be able to get to a ticket submit form, which will send your issues to the moderator team (who are Public moblie employees)

The reason i asked those questions are they are trouble shooting questions which can help direct you to the issue.  its like calling the mechanic and saying my car won't start, but not giving any other info. 

[AE_Collector]

Yes you are being asked for more specific details of what is and what is not working.

We aren't Public Mobile, we are customers of Public Mobile who will help you resolve the problem if you give us the specific info we need to figure out the exact problem.

AE_Collector

[bigb1]

am I being asked, is my public mobile account functioning properly?

I would say NO

[mimmo]

@bigb1  some additional details are needed.  

what is or is not working

do you have signal in your phone

what phone are you using

is your account active

are you a new user or old client

answering these questions will help us direct you towards the proper solution.

[Lisa6]

What type of issues are you having ? 

[cellphoneuser1]

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@bigb1 wrote:

am I being billed 100% when I am unable to use my account, it is functioning well at all.

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Please remove your email. This is a public site, and Public Mobile isn't gong to email you. Are you a new customer?

[bigb1]

am I being billed 100% when I am unable to use my account, it is functioning well at all.

xxxxx

edit by mimmo removed email address

[cellphoneuser1]

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@bigb1 wrote:

I don't know how to Message Tags

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What do you mean by messge tags? What are you trying to and what type of problems are happening on the account?

[bigb1]

I am having serious problems with my account..... what am I to do?

Byron