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Good Citizen / Bon Citoyen

registered, no service

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!

Oracle

Re: registered, no service

@Lorr  Sounds as though your account did not provision properly. Before contacting the moderators would you check a few things?

a) login to your self serve account and see if the plan is correct and Status = active

b) trade SIMs with your husband and see if the problem moves with the SIM or stays with your phone (if your phone is a problem what is make/model?)

c) did you request a transfer of your number from another carrier (which)?

d) does data work?

 

That message about long distance charges can be ignored as long as calls connect. 


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: registered, no service


@Lorr wrote:

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!


Login to your account. 

Is youraccount status active?

If yes, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

 

Mayor / Maire

Re: registered, no service

Have you logged into your my account to see what your plan says there? Were you with the same provider? We're We' prepaid?

Mayor / Maire

Re: registered, no service

@popping @Luddite you beat me to the send button again.

Good Citizen / Bon Citoyen

Re: registered, no service

my account says ACTIVE, my husband's sim card in my phone did not help. Data does not work. I have a Samsung Galaxy III, & I did the check & it is supposed to work.  I will call my previous provider (Petro Canada Mobility) tomorrow & see if they released my phone #.

Good Citizen / Bon Citoyen

Re: registered, no service

SUCCESS, Thank you for your help, I can now text & call & receive them.  I live in a "Zone" so I cannot try data yet.  I only have 1 bar

Highlighted
Mayor / Maire

Re: registered, no service


@Lorr wrote:

SUCCESS, Thank you for your help, I can now text & call & receive them.  I live in a "Zone" so I cannot try data yet.  I only have 1 bar


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Re: registered, no service


@Lorr wrote:

SUCCESS, Thank you for your help, I can now text & call & receive them.  I live in a "Zone" so I cannot try data yet.  I only have 1 bar


@Lorr what do you mean by Zone?  Public Mobile doesn't have zones.

Good Citizen / Bon Citoyen

Re: registered, no service

Well, I live in a "dip" in the road, & service is very poor.