I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!
@Lorr Sounds as though your account did not provision properly. Before contacting the moderators would you check a few things?
a) login to your self serve account and see if the plan is correct and Status = active
b) trade SIMs with your husband and see if the problem moves with the SIM or stays with your phone (if your phone is a problem what is make/model?)
c) did you request a transfer of your number from another carrier (which)?
d) does data work?
That message about long distance charges can be ignored as long as calls connect.
@Lorr wrote:I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!
Login to your account.
Is youraccount status active?
If yes, try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
Have you logged into your my account to see what your plan says there? Were you with the same provider? We're We' prepaid?
my account says ACTIVE, my husband's sim card in my phone did not help. Data does not work. I have a Samsung Galaxy III, & I did the check & it is supposed to work. I will call my previous provider (Petro Canada Mobility) tomorrow & see if they released my phone #.
SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar
@Lorr wrote:SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar
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Well, I live in a "dip" in the road, & service is very poor.