12-05-2021 10:17 PM - edited 01-06-2022 04:06 AM
I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is xxxxxx. Thank you.
Edit: code removed by NDesai
Solved! Go to Solution.
12-06-2021 11:32 AM
I received a Holiday email from Public Mobile with a different referral code than what is on my account.
Question:
1) I want to refer a family member, but want to ensure that I receive the Hoilday special ($30 over the six months) credit
- Do I use the referral code in the email? Or the referral code in my overview?
2) Do I also continue to receive the regular bonuses? (i.e. Permanent $1.00/month reduction in monthly fee for as long as my referee stays with Public?)
Many Thanks Everyone!
Tano
12-06-2021 12:03 AM - edited 12-06-2021 12:03 AM
@Anonymous
Yup I did. 👍 Just got a warm welcome to PM plus surprise using the bonus referral code.
12-05-2021 11:53 PM
@BKNS27 : And that was answered. You brought up the $30.
12-05-2021 11:44 PM
The OP claims they added the referral code and was asking when they will get their credit.
12-05-2021 11:41 PM - edited 12-05-2021 11:54 PM
12-05-2021 11:40 PM
Anyone knows if one member eligible for only one $30 "holiday referral" ? or as many as we can refer?
12-05-2021 11:38 PM
@BKNS27 The one who got referred still get the $10
The one who referred new friend will have $1 as usual PLUS $5 per 30 days for 6 cycles (total $30 ) , but it starts in Jan
12-05-2021 11:37 PM
@BKNS27 wrote:I thought the PM Merrier promo would apply if new members apply to PM from December 1 to December 31?
Correct me if I am wrong!
The referral portion of this campaign only provides an improvement for the existing customer who does the referring.
12-05-2021 11:37 PM
@BKNS27 : For the referrer..not the referred. And it's a $5 credit added to the account early each month for 6 months. Not a one-time $30 credit.
12-05-2021 11:33 PM
I thought the PM Merrier promo would apply if new members apply to PM from December 1 to December 31?
Correct me if I am wrong!
12-05-2021 11:05 PM
12-05-2021 11:02 PM - edited 12-05-2021 11:03 PM
As others have noted, your $30 credit will be added into your account within 3 days.
Just login to your Self Serve account and look under View Payment History.
12-05-2021 10:22 PM
@TigerAlex Ask your friend who referred you to check his My Account first , see if he sees your number in his friend's list. If so, you should see your $10 within 72 hours
just in case you still don't see it after 72 hours and your friend not see your number as well, then open ticket with PM and they will add it back without issue
click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
12-05-2021 10:20 PM
@TigerAlex , the referral code in your account is for you to give out to your friends and family that want to join. The referral code that you would have used during activation is from your friend. You might not get the referral credit immediately. Check your account in a day or two.
12-05-2021 10:20 PM
@TigerAlex wrote:I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is -------. Thank you.
@TigerAlex - it takes 72 hours for your $10 to show up on your account.
If after 72 hours contact CSA to have them add it for you.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
12-05-2021 10:19 PM