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"public mobile" used to show on my status banner, not any more

kateyyj
Great Citizen / Super Citoyen

I checked the box show carrier,it is not showing any more, and my phone drops call lately, something wrong with my phone? Moto g5,thanks

11 REPLIES 11

kateyyj
Great Citizen / Super Citoyen

phone showing signal bar ok,not full , just not showing public mobile anymore and same time i have phone call drops, that is why i question about it.

sunflowershine
Deputy Mayor / Adjoint au Maire

@kateyyj See if you phone still under warranty. Get it fix soon. Costco has some unlocked phone on sales. Just check it out. 

Umidigi a5 pro

Tu can have it for less than 150 if you shop around and great specs

It's on my list

kateyyj
Great Citizen / Super Citoyen

i will when i have one, thx, what if my phone, suggestions?

 

popping
Retired Oracle / Oracle Retraité

@kateyyj Test your phone with a SIM card from your friend.

kateyyj
Great Citizen / Super Citoyen

right now i think it is my phone,sad:

mh1983
Deputy Mayor / Adjoint au Maire

Seems like something w/ the G5 then.

 

Try a hard reboot? Hold power for 32 seconds and let the phone reboot, ignoring any prompts that appear or vibration that happens.

 

If the issue continues, you may have to factory reset the phone. 

will13am
Oracle
Oracle

Is the phone showing no SIM or is the SIM being recognized but not connecting to the network?  I assume the self serve account shows active status.

kateyyj
Great Citizen / Super Citoyen
 

popping
Retired Oracle / Oracle Retraité

@kateyyj wrote:

I checked the box show carrier,it is not showing any more, and my phone drops call lately, something wrong with my phone? Moto g5,thanks


1.  Re-insert your SIM card.  Restart your phone again.

2.  Check your SIM card on another phone to determine the problem is due to phone problem or PM account issue.

mh1983
Deputy Mayor / Adjoint au Maire

Have you tried to reseat the SIM card (and make sure the SIM tray is clear of any dust or debris)? Reset the network settings?

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