cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

"Sign in to network / Public Mobile" notification

A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data usage on my account page (I searched for quite a while).

 

Assuming that my data had run out, I purchased a 1 GB data add-on. But this didn't seem to rectify the situation. So, now I'm at a loss.

 

I've been using a Pixel 3 since before Christmas, but only recently has this notification appeared.

Great Citizen / Super Citoyen

Re: "Sign in to network / Public Mobile" notification


@mdking wrote:

A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data usage on my account page (I searched for quite a while).

 

Assuming that my data had run out, I purchased a 1 GB data add-on. But this didn't seem to rectify the situation. So, now I'm at a loss.

 

I've been using a Pixel 3 since before Christmas, but only recently has this notification appeared.


This means that the connection to the data network is setup but network not allowing the connection.  It could mean out of data or system thinks you are.  People who don't have data in plan will also see this message unless they turn off data in phone setting.

Oracle

Re: "Sign in to network / Public Mobile" notification


@mdking wrote:

A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data usage on my account page (I searched for quite a while).

 

Assuming that my data had run out, I purchased a 1 GB data add-on. But this didn't seem to rectify the situation. So, now I'm at a loss.

 

I've been using a Pixel 3 since before Christmas, but only recently has this notification appeared.


If you login to the selfserve and on the overview page down on the left side there is an addon section.  If you don't see any data amount there that means you have used up all of your data.  Now purchasing addons is a two step process.  If you haven't done the two steps you will probably see an amount in your Available funds.  

Purchasing addons is a two step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: "Sign in to network / Public Mobile" notification

I have a plan with 12 GB of data. How do I check whether I've used up all that data?

 

I couldn't find a way to check, so I went ahead and purchased an add-on of 1 GB data, but that didn't change anything.

Oracle

Re: "Sign in to network / Public Mobile" notification


@mdking wrote:

I have a plan with 12 GB of data. How do I check whether I've used up all that data?

 

I couldn't find a way to check, so I went ahead and purchased an add-on of 1 GB data, but that didn't change anything.


Log on to your self serve.  On the main overview page down on the left hand side is add-ons.  If you see data listed there you have some left if no data is showing there you have used it all up


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: "Sign in to network / Public Mobile" notification

And further to the above...you would see two numbers. One of how much consumed and the other of your available total.

If you did it right you might now see the 1gb. And then possibly or not your 12gb in another line.

 

Edit: @mdking and restart the phone.

Good Citizen / Bon Citoyen

Re: "Sign in to network / Public Mobile" notification

OK, once again. My plan has 12 GB of data and I've purchased a 1 GB data add-on.

 

What I'd like is a way to determine how much data I've used. Clicking on 'View my usage' doesn't give me any summary, just a list of all the calls and texts I've made in reverse chronological order.

 

Screen Shot 2019-03-14 at 10.27.35 PM.png

 

Mayor / Maire

Re: "Sign in to network / Public Mobile" notification


@mdking wrote:

OK, once again. My plan has 12 GB of data and I've purchased a 1 GB data add-on.

 

What I'd like is a way to determine how much data I've used. Clicking on 'View my usage' doesn't give me any summary, just a list of all the calls and texts I've made in reverse chronological order.

 


Back to the main overview. Down lower. There should one or two lines indicating data. There *may* be neither showing.

Model Citizen / Citoyen Modèle

Re: "Sign in to network / Public Mobile" notification

@mdkingOn the main page of your account, in the left hand colum, there is a section called My Data & Addons, it shows your your total data usage, if it doesn't show any data then you have used it all.

Check the data settings on your phone or a data monitoring app (if you use one) to see if you have it set up to automatically block your data connection when you reach the limit you set.

Good Citizen / Bon Citoyen

Re: "Sign in to network / Public Mobile" notification

So, is the 'Amount Used' text telling me I've used all my data?

 

Screen Shot 2019-03-14 at 10.34.17 PM.png