I will be transferring my Public phone number to a new SIM card, I do no have the prior one anymore. What I am hoping to do is access my previous texts (most importantly)/contacts and my voicemail.
Please advise if there is a way for me to do so!! I am hoping Public can simply forward them to the new SIM/device.
Thanks (in advance) for Your Time and replies!
Solved! Go to Solution.
Contacts (at least not usually), text messages, and voicemail are not stored on your SIM card. Once you switch over to your new SIM, the contacts and text messages will still be on your device if you are still using the same phone. As for voicemail messages, those are stored on on Public Mobile's systems.
If the reason for you needing a new SIM card is because you've lost your phone, unfortuantely, Public Mobile cannot assist you in this matter. Hopefully, you have any informaton that you still need backed up.
Everything should remain the same if you are just switching the SIM card on the same phone.
You might want to do a backup if you are worried.
@AmberDawn PM does not have a back up of your text or contact. I assume you asking this because you lost you phone.
Not sure if you have setup automatic backup. On iOS, you might have some backup from the iCloud, on Android, Google. When you setup the new phone, maybe you can check if you have a backup set right before you lost your phone. The backup set might have the contact and text and you can restored them on your new phone
I would suggest backup and restore app, you can setup periodic backup to Google drive or drive other storage and even if you lose your phone you would still have access to last backed up calls and texts
Change Your SIM Card
the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:
Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link Here,.
and Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.