"Come Back" Promotion was not applied after my port-in

[ericjiangjil]

Hi,

I received a "Come Back" promotion for $15 off my bill for 12 months specifically for my email address, and the offer is due on June 30.

So I ported out my current service with Fido to PM today. But after I ported into PM and signed in to my account, the offer isn't there.

Could someone from the Public Mobile team help me look at my account?

Thank you!

[darlicious]

@JAMAME903 

There has been a few people report a similar issue with trying to use the original pmnaccounf email that was then used to send the offer to.....i can only assume whatever process they have been using to "unlock" a previously used email (normally you cannot do this) has missed some of the emails sent this promotional offer. Ultimately you will have to get a moderator to sort this out for you....as long as you can show you "own" the email they will honour the promotion.

[JoyLuck]

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@JAMAME903 wrote:

Hi 

I m finding difficult to use my promation email adress as username . It says " this email was already in use" 

How will I fix this issue?

How do I get the discount that was $15.

And how will I changed my email address as I have used alternative email after the sytem refused my main email.

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[JAMAME903]

Hi 

I m finding difficult to use my promation email adress as username . It says " this email was already in use" 

How will I fix this issue?

How do I get the discount that was $15.

And how will I changed my email address as I have used alternative email after the sytem refused my main email.

[geopublic]

@ericjiangjil  The only way to verify is to submit a ticket to Public Mobile by clicking on the question mark bottom right of your screen.

[gpixel · Accepted solution]

@ericjiangjil if you want peace of mind you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ericjiangjil]

Thanks!

But do you know if PM support is able to see it got applied correctly from their end?

[gpixel]

@ericjiangjil it should show on your next renewal date. you should get $30 credit for this cycle and the next + auto-pay if you opted for it which will be $4(2 in your account/2 on renewal date)

check your overview I think you should be able to see a promo