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S--S
Mayor / Maire

Re: problem in receive calls and message

if you need To Submit a Ticket To Customer Service by Moderator Team,

 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number,
  • your phone number,
  • your account 4 digit pin,
  • your Email address,
  • explanation to them nice Team and nice service.

 

      Good Luck

LurganIeUk
Mayor / Maire

Re: problem in receive calls and message

@zakariaabbas 

 

Contact MOD here. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Tell them your issue and wait. No need to provide a lot of personal details. They will want to do a code confirmation. 

softech
Mayor / Maire

Re: problem in receive calls and message


@zakariaabbas wrote:

I transfer my number yesterday and remove old sim 


@zakariaabbas 

did you get a text from your old provider and did you reply YES to it?  this is a critical step, if you didn't reply YES.. the port won't complete.. and you won't receive incoming calls on your PM phone

esjliv
Mayor / Maire

Re: problem in receive calls and message


@zakariaabbas wrote:

I do every thing and stell sam no receive calls and messge


Hello @zakariaabbas 

 

Do a RESET of your phone's NETWORK SETTINGS.

 

Can you try your SIM into another compatible Public Mobile phone and see if you receive message then?

 

 

Do you have an iphone? Or a new to you iphone?

 

Set up your phone number On your iPhone:

  1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
  2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
  3. In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
  4. Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

 

 

If you prefer to use iMessage, then you can perform the following steps to fix texting issues:

  1. Connect to the internet using WiFi or Data.
  2. Go to Settings > Messages and toggle iMessage OFF.
  3. Turn your iPhone off completely, then turn it back on.
  4. Go back into Settings > Messages and toggle iMessage ON.
  5. Make sure “Send as SMS” is also turned ON.
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