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zakariaabbas
Great Neighbour / Super Voisin

problem in receive calls and message

hello 

I have problem in receive calls and message

 

S--S
Mayor / Maire

Re: problem in receive calls and message

can you give more detail, are you Activate a new line or you did port your number, or !

 

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

 

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

 

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

 

for android visit HERE ,

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

z10user4
Mayor / Maire

Re: problem in receive calls and message

 @zakariaabbas : If you've just transferred your number in then that is normal. And if you did, did you leave your old SIM in the phone to confirm the transfer via text?

Dunkman
Oracle

Re: problem in receive calls and message

 

@zakariaabbas 

More details would be helpful.

Did you just activate a new account and port over a number?

If you did port over, how long ago?  Ports can take a few hours to complete. 

Were you able to receive calls and message before?

What about data? Can you call and text out?

 

zakariaabbas
Great Neighbour / Super Voisin

Re: problem in receive calls and message

hello

yes i active my account yesterday over number

i can call but no messge receive or send

mh1983
Deputy Mayor / Adjoint au Maire

Re: problem in receive calls and message

Are you porting a number from a different provider into Public Mobile?

zakariaabbas
Great Neighbour / Super Voisin

Re: problem in receive calls and message

I transfer my number yesterday and remove old sim 

S--S
Mayor / Maire

Re: problem in receive calls and message

when you getting the SMS for transfer your number do you reply should be: YES.

 

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES. 

Dunkman
Oracle

Re: problem in receive calls and message

@zakariaabbas 

Did you respond to your previous carrier text to confirm the port request?  If not, your port likely failed.  

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

 

If failed ports, you are unable to receive texts and calls.

 

Two options:

1. contact moderator team

2. Call the Telus porting team.  I will private message you the Telus porting team phone number.  This number is only used for port issues.  Check your Private message inbox.  Envelope icon on upper right corner of website.

zakariaabbas
Great Neighbour / Super Voisin

Re: problem in receive calls and message

I do every thing and stell sam no receive calls and messge

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