can you give more detail, are you Activate a new line or you did port your number, or !
can you do try reseat the SIM card
1.power off your device
2.take out the SIM card,
3.wipe it clean SIM card,
4.put it back and power on,
5.toggling airplane mode off/on,
it happened sometime you know, A normal reboot without reset, didn't work. At least try it,
only work after reseating the SIM card.
can you try it selecting the network to "3G ONLY"
for iPhone visit HERE
for android visit HERE ,
what is mean for Rebooting the phone means to turn off your phone and turn it back on.
@zakariaabbas : If you've just transferred your number in then that is normal. And if you did, did you leave your old SIM in the phone to confirm the transfer via text?
More details would be helpful.
Did you just activate a new account and port over a number?
If you did port over, how long ago? Ports can take a few hours to complete.
Were you able to receive calls and message before?
What about data? Can you call and text out?
when you getting the SMS for transfer your number do you reply should be: YES.
Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
Did you respond to your previous carrier text to confirm the port request? If not, your port likely failed.
If failed ports, you are unable to receive texts and calls.
1. contact moderator team
2. Call the Telus porting team. I will private message you the Telus porting team phone number. This number is only used for port issues. Check your Private message inbox. Envelope icon on upper right corner of website.