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Great Neighbour / Super Voisin

porting over my old phone number

hey there, I just signed up for public mobile and I am currently waiting for my phone number to be ported over, do I have to cancel my old service provider before they can port it over or do I wait until it is done?


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Mayor / Maire

Re: porting over my old phone number


@dvomacka wrote:

hey there, I just signed up for public mobile and I am currently waiting for my phone number to be ported over, do I have to cancel my old service provider before they can port it over or do I wait until it is done?


Once the port is completed and your PM phone is working, your old account is closed automatically. Don't close it yourself.

Welcome aboard.

View solution in original post


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Model Citizen / Citoyen Modèle

Re: porting over my old phone number

Your account will be closed automatically once your number is ported over. Do not close your account or your number will not port over.

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Mayor / Maire

Re: porting over my old phone number


@dvomacka wrote:

hey there, I just signed up for public mobile and I am currently waiting for my phone number to be ported over, do I have to cancel my old service provider before they can port it over or do I wait until it is done?


Once the port is completed and your PM phone is working, your old account is closed automatically. Don't close it yourself.

Welcome aboard.

View solution in original post

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Great Citizen / Super Citoyen

Re: porting over my old phone number


@dvomacka wrote:

hey there, I just signed up for public mobile and I am currently waiting for my phone number to be ported over, do I have to cancel my old service provider before they can port it over or do I wait until it is done?


Your port should finish in a few hours. Once the number has ported remember to restart your phone in order for all the network settings to reset on your phone. You can check your previous provider as soon as that account is closed which will happen automatically, is usually a good sign the port has completed. 

You can check in on your self serve account as well to see if it is active, although that does not necessarily mean it is complete. 

 

Welcome to public mobile!

 

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Great Neighbour / Super Voisin

Re: porting over my old phone number

woohoo! thanks for the super support!  I feel good already switching over! 

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Great Citizen / Super Citoyen

Re: porting over my old phone number

@dvomacka if you have any questions reach out to the community and plenty of people are willing to help in record times.