@srlawren wrote:
Is this a recent change that you have to call them after to get things prorated? I thought this just happened. It's been a long time since I last ported out of a post-paid plan (when I left Telus for PM in fall of 2015 I believe), but this was all automatic then. My undertsanding of how it works is the same as what @computergeek541 has said--it should all just happen and you should NOT have to do anything after the port completes successfully. You guys now have me second-guessing what always tell people when they ask here in the community.
I also thought it would it would have been automatic, at least when it comes to the billing adjustment. I do not doubt that you would have to chase the carrier to request a refund cheque. Such a refund cheque would be required if you paid your previous bill.
Funny enough, if you wait until the next blling cycle for the final bill that you receive after you port out from Koodo to make a payment, they'll actually charge you a late charge (even for the monthly plan charges that would have been refunded). It would minimize the likelihood of needing to wait for a refund by cheque.
When I was talking about the ability to wait until the next bill but just eat the late charges and only pay that last bill after proration was taken care of, it did occur to me that when calling in to Koodo to get things refunded manually, an account credit would post immediately. By doing it this way, the credit actually gets that amount marked as paid. But sometimes, customer service won't want to do this and will just say to let it get taken care of the next invoice. This could be because when the next billing cycle comes around, the proration would happen automatically and the customer will end up receiving a double refund (erroneously).
