05-25-2020 03:15 PM - edited 01-05-2022 10:54 AM
05-27-2020 10:04 PM
I transferred from Fido and successfully ported to Public Mobile few hours ago.
Make sure your account is active. In my case FIDO.
You need a sim from Public Mobile and have it activated first with new number and Top up with plan. You will see two options: New Number or Transfer number from your old provider. DO NOT TRY PORTING IT BY YOURSELF.
after that if your new number from public mobile is working (try calling or message to see if it works) chat SIMON automated chatbox link below and wait for his replies:
1) type port request
2.) TRANSFER MY NUMBER AFTER ACTIVATION option
3) Contact a moderator
4) Submit a ticket. Click me!
5) log in your community account in Public mobile - you need new account for this. Its not connected to your main account for Public mobile when you registered your sim card
6) select issue category: go to OTHER not the activation unsuccessful
7) select SOMETHING ELSE option
8.) type PORT REQUEST in the box for details
9) verify by My account or by PIN (your choice)
10) after verify Submit Ticket
Link for SIMON automated chat box: https://publicmobile.ca.ada.support/chat/
wait for the moderator reply for the ticket. It will take like one day before they reply in my case. Then they will ask you for details about your old provider. You can see if they reply in your INBOX in community account - Public mobile.
you can ask me for more info 🙂
05-25-2020 05:59 PM
threads have been merged
05-25-2020 03:51 PM
To get someone to help with porting your number from Koodo to Public here are:
1- how to contact a moderator
2- a link to private message the moderators
Directly contact them and they will help with your issue.
Good luck!
05-25-2020 03:43 PM
@aminesaidi wrote:hello
can you please help with porting my koodo number Thank you
Koodo Account Number
Name on the Koodo Account
Koodo Phone Number
To complete your port-in request, please open the chatbot via this link and type in “port request” to be put in touch with a Moderator.
05-25-2020 03:35 PM - edited 05-25-2020 05:39 PM
You need to contact moderator for assistant.
Details is on this thread.
1. Make sure to include the magic words "port request" on the private message subject line.
2. Make sure that your Koodo phone is still active.
3. double check the account number, phone number and the name on your PM account.
Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
1. Tell SIMon what is the issue - port request
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.
You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save
05-25-2020 03:34 PM - edited 05-25-2020 03:34 PM
@Luddite , oracles duplicate thread please merge. Thanks.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/port-koodo-number-help/m-p/548177
05-25-2020 03:26 PM
You need moderator help to port your number. Type "Port Request" and follow the prompts to get to one. Give them the name on the account, phone number to port and the old providers account number. There are 2 ways to contact the Moderator Team:
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
Welcome to PM .
05-25-2020 03:22 PM
hello
can you please help with porting my koodo number Thank you