01-16-2020 09:04 PM - edited 01-05-2022 09:03 AM
i created accounts for my husband and myself tonight.
Our numbers are the exact same except for 1 digit.
When porting number, im pretty sure i typed his number for both accounts.
How do i go about fixing this?
Both accounts were created and billed successfully.
01-17-2020 09:11 AM
@cellphoneuser1 wrote:It won't allow that when there's an existing port request. Customer must get help from the carrier.
Ah yeah you're probably right. When I saw this last for a friend, he had already contacted mods who must have opened it up on his account to try again.
01-17-2020 04:41 AM - edited 01-17-2020 04:42 AM
@Nezgar wrote:Resumbit a new port request with the correct information, and it may then go through automatically before contacting a moderator or porting department.
It won't allow that when there's an existing port request. Customer must get help from the carrier.
01-16-2020 11:02 PM
Resumbit a new port request with the correct information, and it may then go through automatically before contacting a moderator or porting department.
01-16-2020 10:27 PM - edited 01-16-2020 11:46 PM
If you ported the same number to both new accounts, one of them should ultimately fail as you can't port a (now) PM number to PM. But who knows what happens while it try's to sort out the porting. The TELUS porting people might be able to help. As good a place as any to start.
A quick way to confirm would be to put the SIM cards into the phones and figure out what works and doesn't work. Maybe all is good!
AE_Collector
01-16-2020 10:20 PM
yup they will fix it