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Great Neighbour / Super Voisin

phone not working

when i try to make a phone call its not registered to network

Good Citizen / Bon Citoyen

Re: phone not working

If it says "No service" Try to Restarting your device.After you Can remove clean and insert the SIM card.If you still have issues see if you are in the public mobile coverage Zones. 

Hope this helps! 

Mayor / Maire

Re: phone not working


@cobblehill wrote:

when i try to make a phone call its not registered to network


@cobblehill  Check the network settings on your device make sure it's set to auto or Public Mobile. If you have another device insert your PM sim card to see if it connects to Public's network. If yes, then it's definitely a settings issue on your device.

Mayor / Maire

Re: phone not working


@cobblehill wrote:

when i try to make a phone call its not registered to network


Which phone are you using?

PM uses 3G only for voice calls.

If you have an old Rogers phone which supports GSM(2G) only, it will not work with PM.

Is your data working on your phone?

Great Citizen / Super Citoyen

Re: phone not working


@cobblehill wrote:

when i try to make a phone call its not registered to network


Is data working? There are some phones that only work with data on LTE but not phone calls because they have no Public Mobile 3g capability.

Great Neighbour / Super Voisin

Re: phone not working

You may have to contact your previous service provider to get the sim network pin. Iphones can be unlocked remotely and android you need to enter a sim pin.

Great Citizen / Super Citoyen

Re: phone not working


@Cdntrooper wrote:

You may have to contact your previous service provider to get the sim network pin. Iphones can be unlocked remotely and android you need to enter a sim pin.


It wouldn't say not registerd to network and it wouldnt' be affecting just calls. Sim network PIN is asked for as soon as phone is turned on if it's locked.