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Good Citizen / Bon Citoyen

phone compatibility

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

 


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Mayor / Maire

Re: phone compatibility


@mjholm wrote:

It is a Huawei Y6 II


Huawei Y6II has limited support for Telus Network.  You need to get a different phone to use with PM.

https://www.frequencycheck.com/carrier-compatibility/gnkm5/telus-canada/devices?utf8=✓&q%5Bfull_name...

View solution in original post


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Mayor / Maire

Re: phone compatibility

 
Highlighted
Mayor / Maire

Re: phone compatibility


@mjholm wrote:

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

 


What phone do you have?

If you phone does not work with PM, you need to get a phone which is compatible with PM.

There is no refrund since PM is a prepaid service.

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Retired Oracle / Oracle Retraité

Re: phone compatibility


@mjholm wrote:

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

 


@mjholm LTE is technically optional.  What's your phone's brand and model?  (Please be as specific as possible with the model number)


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Good Citizen / Bon Citoyen

Re: phone compatibility

It is a Huawei Y6 II

Highlighted
Good Citizen / Bon Citoyen

Re: phone compatibility

It lists it as compatible and I heard the 4G LTE is optional from someone else. Any ideas?

Highlighted
Good Citizen / Bon Citoyen

Re: phone compatibility

No it says emergency calls only

 

Highlighted
Mayor / Maire

Re: phone compatibility


@mjholm wrote:

It is a Huawei Y6 II


Huawei Y6II has limited support for Telus Network.  You need to get a different phone to use with PM.

https://www.frequencycheck.com/carrier-compatibility/gnkm5/telus-canada/devices?utf8=✓&q%5Bfull_name...

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: phone compatibility

Thanks for your help. I have resolved the issue. It is working now. There was an issue with ow I installed my Sim card. I don't need much support because this is just for talk and text for my grandkds first phone.

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Good Citizen / Bon Citoyen

Re: phone compatibility

Are you having same issue ?