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phone can't call out

soph
Great Neighbour / Super Voisin

Hi,

I can't seem to make any calls from my phone.  I can't receive them though.  I had my son test out his phone cans he can't make calls out either.

Every time I try I get a msg indicating I can't make that call because I don't have a long distance plan.  My son gets the same msg.

Is this a Public Mobile wide issue, as my son and I have seperate accounts??

pls help, thanks,

Soph

10 REPLIES 10

srlawren
Retired Oracle / Oracle Retraité

@Glennb2018 sounds like it's resolved:  https://productioncommunity.publicmobile.ca/t5/Discussions/Network-Outage/m-p/209791/highlight/true#... Are you able to call now?  If not, please try rebooting and try again.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Glennb2018
Great Neighbour / Super Voisin

It's happening again. In Peterborough Ontario

srlawren
Retired Oracle / Oracle Retraité

@soph thanks for confirming!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

soph
Great Neighbour / Super Voisin

 @srlawren

thanks for the reply, my phone is now working. 🙂

srlawren
Retired Oracle / Oracle Retraité

@lxq1go @soph I just heard from the moderators that this was an outage and should be resolved now.  Could you please try again?  If still not working, try rebooting your phone and test again.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

lxq1go
Great Neighbour / Super Voisin

Same problem (still) , All topped up with $$$ and unable to make local calls, must be widespread, never have had a problem before! 

soph
Great Neighbour / Super Voisin

thanks so much

thapager
Great Citizen / Super Citoyen

It’s speculation there’s an outage. No estimated time to repair as no one knows how to get in touch with PM technical. Check back often and check your phone’s outgoing calls regularly.

nexusfan
Good Citizen / Bon Citoyen

This issue is already open in atleast 2 forms...please read other forms

SnOop
Good Citizen / Bon Citoyen

seems wide spread.....bu tcontact the Mod Team to be certain...

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